Losing the will to live….. And then…

Sounds dramatic doesn’t it – but dealing with Virgin Media must have an effect upon the nations suicide rates! Luckily I appear to have survived, my problem has finally been resolved, the experience was not a pleasant one though.

I thought I would be in my grave before this was sorted!

We were almost at the 3 week mark for my issue with Virgin – I won’t summarise the story, you can look here for the trail in my blog (I have even given Virgin their own category as they are a major contributor now!).

Suffice to say the depth of incompetence here was staggering. Initial advice and action at the call centre was all wrong (and numerous ‘untruths’ appear to have been told).

I knew from my wifes experiences that I needed to escalate the matter from the call centre as quickly as I could, and I did. My email to the MD was answered personally by him within 30 minutes (and at 9.30 at night) – so fair enough I was impressed.

Added to that Sophie in the CEO’s office has been helpful and has finally managed to sort the issue for me – but she had to take over from the three ’experts’ that were given the job in the first place. Apparently the IT issue was being dealt with by the head of IT eventually!

Virgin added lots of freebies to the phone over the last 3 weeks, which are appreciated but how about actually providing decent service in the first place Virgin? I find it appalling that a company that has Richard Branson’s name on it can be so bad! And the number of people that have told me their tales of woe with Virgin in the last few weeks beggars belief!

So the matter is resolved (as far as I know) – am I a happy customer? Well I am certainly happier than I was, but Virgin really need to address a few basic issues before they have me fully back on board!

 

Virgin Mobile – more issues – and then a light at the end of the tunnel?

sorry - I need something to smile at!

I have been having a jolly time this week – as expected my contact with Virgin Mobile has not been productive or stress free. We started our little charade back on Saturday morning – bright and early. The task was simple (or so I thought). Transfer my son from pay as you go to a contract, something that most mobile companies should be able to do easily – but not it seems Virgin.

Since Saturday;

I have made 6 calls to Virgin.

I have spent two and a half hours on the phone to them!

I have had various 24 or 72 hour guarantees pass with no progress.

I have been ‘mislead’ twice

I have never received the promised calls back or texts to confirm the (hoped for) progress.

Oh – and although they tell me the phone contract has been set up – it hasn’t!

Getting to the end of my tether I decided to email the CEO of Virgin Mobile UK, Graeme Oxby, I doubted he would even get the email – they seem very good at deflecting complaints and then don’t act when you do complain. However I have recieved a quick reply directly back from him (and this was at 9.30 last night). So thank you Mr Oxby, I am impressed by your personal interest in my issues

So may be there is a light at the end of the tunnel? Mr Oxby has told me he will get someone from his team “to get in touch to sort things out”.

I await with interest.

 

Why Microsoft “don’t get it “

For a while I have been ‘coming over from the dark side’ – that is to say I have been embracing the world of Apple. To some that classes me as a geek, historically Apple products were the preserve of the ‘Guardian reader’ set, not a bad thing in any way, but a stereotype that probably didn’t help their marketing! This puts me in the minority, but if I am honest I don’t care, as I find the Apple way so much less stressful.

With the massive growth of the iPod, iPad and iPhone, Apple are now a major player in the hardware market (for example they have almost 80% of the tablet market). Historically they have been weak in the world of software – and by weak I mean they did not have the business market particularly catered for – that was the province of Microsoft – and still is. But for how long?

Computing in the business and home market is going mobile, we are all getting smartphones, and the tablet is making desktop computing far less of a necessity. Our PC at home is used rarely now, either iPad or Mac has taken over. Consequently we are all keen to have our data available where ever we are – cloud computing by any other name. And who is doing this best and appears to have a game plan going forwards?

In my view it’s Apple and not Microsoft. I have started using Apples iCloud with its Numbers and Pages packages – all my documents are automatically available on all my devices (including my PC). The program’s are nothing like as ‘belt and braces’ as Word or Excel, but who uses anything like the full potential of those packages – they are just too complicated! Also on an iPad the Numbers spreadsheet is way better than anything Microsoft or any third-party converter can offer.

Apples iCloud is in its infancy, MobileMe was not a success, but the mobile OS has developed and I think we will see great things from Apple over the next few years in mobile data sharing and working – they never get things wrong more than once!

And what about Microsoft? Windows 8 is just about to appear and from what I have heard it is just Windows 7 with a weird front end. Their Office package has a web version, but it is not catching on (probably due to being too complex). Microsoft may be about to start to see the end of their dominance – a good thing?

 

How much time does a PC lose you in a week?

I am writing this on my iPad while I wait for my Microsoft based Laptop to be repaired by scan fix – it tells me that I have a very nasty Rootkit type thingy which has rather upset my laptop. Now I am not a ‘dodgy’ user and am usually rather careful about what I open on my PC, but this time I have been caught out and we are now at around two hours and counting since my laptop became unusable.

This rather annoys me, (actually it really annoys me) as it is totally un-necessary. If I was using a Mac I wouldn’t be suffering from the scumbags that create these ‘bots’ and virus things. It has also set me thinking, Microsoft have the computer market firmly clasped by the privates, most business environments use Windows and other Microsoft packages. But you and I are fully aware of the down time that we all suffer from their software being the target of certain sections of society. Yes, windows 7 is much better, but there is still the issue of viruses etc that are nearly all aimed at the PC user.

If we didn’t suffer crashes and the other viral issues etc how much more work could we get done? A search of the Internet doesn’t come up with any figures for this, but it does bring up pages of details about crashes!

So if I ignore the enforced crashes and just look at boot times (to a fully useable state) for my laptop and mac this suggests the following;

Laptop average boot time – 4 minutes
Laptop turn off – 1 minute
MacBook average boot time – 1 minute
MacBook turn off – 15 seconds

That’s an extra 3 minutes and 45 seconds a day because I use a PC

So over a year that’s almost 20 hours wasted before we suffer any crashes or the delightful “program is not responding” messages. I believe we are probably looking at probably a working week a year lost to the PC – I think on that basis Microsoft should be paying me for using their software – not the other way round!

Reliance on one system is never healthy, it is about time that more people moved away from Microsoft – you never know it might even increase the time you have to work!

 

iPad 2 or 3?

spot the difference?

After all the hype Apple finally launched the new iPad this week – I say ‘the new iPad’ because they don’t appear to be clear as to its official title. Apple are referring to the new iPad, not iPad 3 or iPad HD as the press were suggesting. Going for a generic ‘iPad’ moniker is probably sensible as it would sound silly in a few years time to say iPad 8!

The launch has set me thinking if I would want a ‘new iPad’ – it’s not a simple decision because the new one isn’t as different as it might have been. The retina display is a nice touch (it is amazing on the iPhone 4) but that is a small screen that benefits hugely from the extra definition. The iPad user is only really going to notice the better resolution on HD movies or photo editing, not something that is important to me at this time in the way I use my iPad..

Also the new unit is slightly thicker and heavier than the iPad 2, not a particular step forward in my view. Also are people really going to use a tablet to video or take photos? A better camera is nice, but again I can’t see a benefit for me.

So I am happy to stay with my iPad 2, I can see it giving many years of use like most Apple products. Having said that I am sure Apple will sell as many of the ‘new iPad’ as they can produce – so what do I know?

 

Sinclair ZX81

Having blogged about the Raspberry Pi the other day it set me thinking about the old Sinclair ZX81 in the attic at my Mums. The ZX81 ‘the first home computer’ was produced by Sinclair Research and manufactured in Scotland by Timex Corporation. It was launched in the United Kingdom in March 1981 as the successor to Sinclair’s ZX80 and was designed to be a low-cost introduction to home computing for the general public. It was hugely successful and more than 1.5 million units were sold before it was eventually discontinued in 1984. It even found success in the United States, where Timex manufactured and distributed it under licence.

Little did I know that this week is actually the 31st anniversary of its launch! When you consider what modern technology can do it is interesting to look at the spec (and price) that was a cutting edge machine in 1981!

Introductory price – £49.95 for the kit, £69.95 for the assembled machine (equivalent to £143 – £200 in 2012).
Operating system Sinclair BASIC
CPU Z80 at 3.25
Memory 1 kB (64 kB max. 56 kB usable)
Display Monochrome display on UHF television
Graphics 24 lines x 32 characters or 64 x 48 pixels graphics mode
Dimensions 167 millimetres (6.6 in) deep by 40 millimetres (1.6 in) high
Weight 350 grams (12 oz)

Even the most basic mobile phone is way more powerful than this today – who says we haven’t made progress over the last 30 years!

 

When Apple do big they really do big!

the bare earth area will be the farm

One of the major benefits of being one of the largest (and the richest) companies in the world is economies of scale. Apple can do things big when it does things and it has now revealed plans to build America’s largest private solar energy farm.

The farm will cover 100 acres of North Carolina, and produce enough power to supply thousands of homes. Apple will use the green energy to power its huge data centre where the servers for iTunes and iCloud services are held. When completed the 20-megawatt facility will supply 42 million kWh of energy annually, it is expected to cost hundreds of millions of dollars to construct – a drop in the ocean for a company as rich as Apple.

‘Our goal is to run the Maiden facility with high percentage renewable energy mix, and we have major projects under way to achieve this – including building the nation’s largest end user-owned solar array and building the largest non-utility fuel cell installation in the United States,’

Apple has in recent months has come under increased criticism for working practices at its production facilities, so some ‘greening’ can only help – although in reality it is already far greener than most of its competitors;

• It has reduced carbon emissions on a number of its products, most notably the Apple TV set-top box – from 2007 to 2011, carbon emissions with the Apple TV were reduced by 90 per cent.
• The iMac has also seen a 50 per cent reduction from 1998 to 2011, while the Mac mini has dropped 52 per cent.
• Apple has also reduced the packaging associated with the iPhone by 42 per cent from 2007 to 2011. That allows the company to ship 80 per cent more boxes in each airline shipping container, saving one 747 flight for every 371,250 boxes Apple ships – and when you consider they shipped 37 million in the first quarter of 2012 that makes a big difference!

However, Apple’s solar site is still dwarfed by the world’s largest array, Golmud Solar Park in China, which produces 200MW of power. Apple may have to play second fiddle on this one!

 

Do I expect too much?

Now I would be the first to accept that I have the potential to be a ‘little obsessive’ when it comes to certain things – in particular I believe that expensive and relatively delicate items need to be protected and cared for by the user. By this I am referring to the likes of cameras, iPhones, iPads and similar items.

I always get a case for my iPhone as an example (I am a big fan of Noreve products) – and I am pleased to say that I have not had to replace any screens or similar on any of the iPhones I have had. However many of my work colleagues have (and it falls to me to sort them out), and it is this that forms the basis for my ‘rant’ today – for that is what this is going to be!

In fact all my tech items are always as good as new years after I get them – the first thing I got for my new iPad was a case. I don’t know if I am old-fashioned, but I believe you should look after expensive ‘toys’ and to this end I am the case manufacturers friend!

Unfortunately I do tend to find that there is not the same level of care or concern at work about the kit we use (although I would add that my colleague Tim Garratt is equally careful) and consequently I hate buying ‘quality kit’ for them to use – as they will always revert to type and damage it!

examples of earlier 'care' by my colleagues....

Against my better judgement I recently acquired a good quality camera for my agency colleagues to use for photos on our greatly improved property details. I ensured that a case was purchased to help protect it and then crossed my fingers – all has been well for around 6 months – until today!

The rear screen has been significantly ‘cracked’ – I am assured by the users that it was an accident (I am sure it was), and it happened in the case apparently (due to foreign bodies getting in there – a cable), but that is not the point. It is the attitude that I have issue with, the damage appears to be irrelevant to the users, and if it breaks we can buy a new one!

Am I expecting too much or do we now live in a society that really doesn’t care about things because they are so easy to replace? When I was a kid you cherished things that you purchased as you had saved hard for them – surely that is the correct attitude in relation to all things?

Rant over – for now………

 

The weather – an obsession?

I am a self-confessed ‘follower’ of the weather. I love my weather apps and have been using them for years (well before the current app growth). Over the period I have used various programmes (as they were known before they became apps).

really?

My old favourite was Pocket Weather which I used for years on my pocket pc devices, it was able to draw down various weather feeds such as the BBC (always a good source?) and more importantly got the current weather via the METAR system, this provides hourly readings from weather stations (normally airfields, and is very accurate) .

When I moved to iPhone I lost pocket weather and had to find an alternative that was nice to use but also accurate. This was not as easy as it might sound as many of the weather apps (the apple one being an example) take their weather from US feeds which are unbelievable inaccurate on UK weather.

So after trying a number I settled upon Weatherpro which is accurate and easy to use – or has been to date!

Subsequently my old favourite Pocket Weather has come to iPhone and iPad so I use that as well (and I am involved with beta testing it again which is fun).

that's more like it!

However, when a weather app gives me an ‘unusual’ weather result I find it strangely un-settling, and this happened yesterday morning! It is currently very cold so when I looked at Weatherpro in the morning to see it say it was 2C was a surprise to say the least! I checked on Pocket Weather and it was much better minus 2C! And it is not just a matter of the minus being missed, it was 4C the evening before (but was actually below freezing)

My faith in Weatherpro has been shaken! This also has brought home to me what a sad person I must be when it comes to the weather (although I believe this is a ‘national trait’?) Is it normal to check the weather on your phone as soon as you wake up in the morning and before you draw the curtains?

 

iPad two years in…..

Amazingly the iPad is two years old (last week) – it has taken me two years to get into the iPad owners club, but I have to say now I have one I can really see the attraction!

When it was first launched there were a large number of people who said it was a pointless piece of kit which would never take off – well history has proved them wrong – and it is still in my view the machine to beat.

Why? Well it is a well worn adage about all things Apple – but it just works.

Hand an iPad to almost anyone and they can get into using it very quickly because everything is so intuitive. We have a number of ‘new users’ in the office and they just love it. They are all iPhone users but the experience is so much richer and better on the iPad.

Since getting mine a few weeks ago I have found a number of things that are better than I expected (and I had high expectations). They include;

Browsing – so quick and easy on a touch screen device, our desktop PC at home is slow and is becoming used much less because of this.

Wordprocessing – I have downloaded the ‘Pages’ app and have found it brilliant. the keypad on the iPad works really well (despite what some people say). And using iCloud allows me to share the files across my devices and keeps them synced.

Spreadsheets – The ‘Numbers’ app is also brilliant and allows me to use graphs on my iPad – something that other spreadsheet apps don’t allow. It syncs to iCloud as well.

Evernote – If you don’t use this you are really missing a trick – it is superb.

Games – I am not big into gaming but some of the driving games are amazing.

So all in all I love my iPad, it is not a total replacement for my laptop but it goes a long way towards it. The big plus is the fact that is instantly on. I am sure that Apple will develop the OS even more over the next few years which can only make it better!

And iPad 3 is due in only a few weeks?