Customer care…AGAIN!

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Without doubt I am getting old and grumpy – the onset has been slow but sure. If I am honest I make no apology for it – we are far too accommodating in this country over poor service. We really should learn to complain about bad service and complement good.

How about spending the money on customers rather than adverts........

My latest ‘spat’ relates to Barclaycard, I have like most people had a Visa card for years. I have been lucky in that I have not had to contact them much in that time, I manage it on-line and always clear it at the end of the month – as you should!

However yesterday I discovered that my card appeared to have been cloned, I had hired a car in Rome earlier in the week and unfortunately it was not by my hand! So, obviously feeling somewhat worried as to what else might have been purchased with the card I phoned Visa. The initial response was good, the call was answer fairly swiftly and my concerns were noted and I was asked to hold while I was put through to the fraud department.

It was at this point that it all went down hill!

Now I would expect fraud to be something that was considered to be important to Visa, but I had to hold for 20 minutes before my call was answered! I also received no apology for the delay, the report was dealt with efficiently, but come on – twenty minutes!

All I can assume is that fraud is very prevalent at Barclaycard – perhaps it’s time to find a better credit card?

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2 thoughts on “Customer care…AGAIN!

    Team Oyeniyi said:
    November 26, 2010 at 9:22 am

    You made me laugh, which these days is a good thing! But I’m astounded – didn’t you have to navigate through at least 4 minutes of an automated voice menu thing first?

    Simon Dare responded:
    November 26, 2010 at 9:28 am

    Now you mention it – yes there was! Just tend to accept that as the ‘norm’ these days!

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