Well no – you didn’t really expect them to did you?
I did receive this tweet over the weekend that briefly set my heart beat a little faster! But on closer inspection it was from Virgin Media America! I doubt that it was produced by a human – it was probably a response via some sort of twitter search engine – but at least it shows a level of interest in your customers problems.
It’s just a shame / predictable (delete appropriate) that Virgin UK are so shockingly inept in this respect!
Something tells me this one will run and run!