At this time of the year we all become beholden to the man in the red van – not the man in the red suit (that joy leaves us at an early age). I am of course referring to Postman Pat – or whatever name you local postman goes by.
I will hold my hand up here and confirm that I am not a fan of our once wonderful post office – I believe that the service they provide is poor and they need a good ‘kick up the arse’ to get things back on track. Unfortunately this is unlikely with the current dynamic between employer and unions so I would not be at all surprised to see the demise of the Post Office in the UK in the form that we all currently know over the next few years.
The reason for my current rant is related to their inability to manage when things get busy at this time of the year. I have had to make a number of visits to the Incinerator Road sorting office over the last few weeks to collect parcels. Now this is not something I have a particular problem with, both my wife and I work, so there is no one at home to receive these packages (although we have had ‘you weren’t at home’ cards through the door when we have been at home – but that is another story).
The changing face of retailing has had a direct impact upon the Post Office – or more precisely it would appear Amazon have. Everyone orders a massive amount of stuff on-line now and the Post Office appear to ‘deliver’ the lions share for these retailers. Now on the basis that many households are not at home when the mail is now delivered (later and later in the day by my experience), then most of the packages will need to be collected – and this is where the system starts to fail – badly!
Incinerator Road is a fairly small industrial unit – a sorting office with a small yard and many surrounding small businesses. But, it is also a pickup point for most of Nottingham’s parcels that have not been delivered (certainly for south of the river). Consequently when busy (and even when it’s not) parking is a total nightmare – we are talking maybe 4 spaces for pickup – at this time of year it is a war zone!
I can see this having two effects;
Firstly people will become even less enchanted by the Post Office (difficult to believe I know) and this can have only one long-term effect!
Secondly this poor service will make the likes of Amazon more to an alternative delivery system ( they threatened it when the post office workers were on strike)
The upshot? The end of the post office parcels service as we know it.
So come on Post Office, sort your lives out or you really are going to become a thing of the past. Perhaps a bit of flexibility from your staff might go a long way?