What happens when you put a package delivery service together with a mobile phone operator? Chaos!
Over the last few weeks I have been intrigued by the actions of the delivery company Yodel – they tried to deliver a package to me – but I wasn’t expecting anything and it wasn’t anyone’s birthday for months. So what could it be…….
I decided to wait until it had been attempted to be delivered three times, so that I could then collect it from the depot (in Loughborough). Unfortunately the third delivery attempt was not notified to us by a failed delivery card (although according to the Yodel website it occurred when we were in the house!). So the package ended up being returned to the sender.
A call to Yodel confirmed the sender was Virgin Media – I am a Virgin customer so I rang them to ask what they had been trying to send to me – and why I had not been notified! I was told that nothing had been sent and that they would have advised me if they were sending something out to me.
Fair enough – this was a few days ago, and I decided to let it rest. And then today I received the attached email saying they had sent something to me. It is also related to a safety recall. It appears that my current modem power supply could overheat and catch fire (as confirmed in the link they sent me).
So I am not impressed with Virgin for a number of reasons;
1. They didn’t tell me the item was on its way to me
2. This is a safety recall – surely it should be dealt with in a more professional manner?
3. A text? really the best way to deal with it?
And as far as Yodel are concerned – next time you ‘deliver’ at 8.30 in the evening perhaps it would be worth actually coming to the house? I might even be in!