More ‘joy’ with the Royal Mail

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Any one who follows my blog will be aware of the ‘pleasures’ I have been enjoying recently due to a lack of service from the Royal Mail, I have now come to the conclusion that the package that so nearly made it to me is lost (the manager at the sorting office as good as confirmed it to me).

20130826-171226.jpgI am now in the process of trying to get some form of compensation from the Royal Mail and have spoken to their customer services (complaints) department to progress this. To be fair the man I spoke to was very good at his job (plenty of practice?) and handled me like a pro – however his basic line was that it was the sending companies issue….

What I wasn’t 100% clear on until last week was exactly what the parcel they lost was, however a few emails have confirmed that it was an item forwarded to me from New York by the lady we rented an apartment from in the city a few weeks ago. So I have a receipt of postage and know what the parcel contained.

But, and this is what is really annoying me – because the parcel was sent through the United States Postal Service (USPC) as far as our wonderful Royal Mail are concerned I should make my claim against the USPC – not the Royal Mail who actually lost it! Apparently it is all part of an agreement between postal services across the World. In my view it is wrong – the parcel travels 5000 miles, gets to my letter box but is then lost somewhere in the 3 mile triangle between my house, Beeston and Nottingham – sorry but I can’t see that as the United States Postal Services fault!!

I am going to take this as far as it can go until I get an apology and compensation from the Royal Mail – watch this space……..


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