I am a big fan of our Nottingham bus service, it provides a great service that I use (very) infrequently. But when I do I know that I can find the next bus due at our local stop (or any other in the city) just by looking at the NCT app on my iphone – it is a great app and works really well – until today….
I was checking twitter this morning and discovered a trail between my mate @johnlyle and Nottingham City Transport. He was berating them for the loss of the NCT app which they had ‘killed’ in favour of their nice new website. Now I accept that the website provides all the information the app did (and more). But, and this is my issue – it isn’t as handy to access and requires a greater level of ‘techy’ knowledge to set up a short cut onto the screen of your iphone – not ideal for all users.
Apparently NCT had around 20% of users who were unhappy with the app – this they consider to be a lot. Personally I would have thought that 80% satisfaction was good in their industry?
What is likely to cause them more ‘fun’ is the fact that the loss of service via their app came as a surprise to them. They were going to publicise the removal off the app during October and then end it fully in November according to the twitter exchange I had with them. Something tells me their 20% rate is about to get a whole lot worse!
How about bringing it back instead NCT?