This has nothing to do with religious beliefs (you will be pleased to hear), but my personal belief that all car dealership service departments are generally as bad as each other. I have found over the last 25 years that when I get a new car I have to spend some time ‘educating’ the service department so that they come up to my expectations (which I don’t believe are excessive).
Over the years I have dealt with the local dealers for the following brands – Peugeot, Renault, Citroen, VW, Volvo, Alfa Romeo, Fiat and Mercedes. Only two have actually provided from the start what I consider to be good service – Volvo and Alfa Romeo.
I now have a Mercedes and although the service department are keen to ‘fawn’ over you and try to have an appointment system for clients (which doesn’t work) they have just confirmed to me that they are no better than any other dealer.
They have had a part on back order for the last month for my car – I blogged previously about it – (it’s the central display between the speedo and rev counter). The part arrived last week and I was contacted to get it fitted, it could be done within a few days and therefore prior to Christmas, so that sounded good. However, having now had it fitted it is actually the wrong part!
Yes it fits, and yes it provides the correct information. But my old clear and quality looking full colour display has been replaced with something akin to the sort of display seen in 1990’s cars (or on a Tamagotchi for those who remember them). Black and white and very poor quality – frankly rubbish!
According to the dealership representative getting the wrong part was “a genuine mistake” and is not considered a major issue “as it works”. The car is now booked in (again) for the correct part to be fitted when it appears in the New Year (they have checked the part number apparently).
Well, strangely I’m not impressed, amused or likely to recommend the brand or dealership to anyone on this performance – but it has confirmed my belief that all car service departments are the same – which in a bizarre way pleases me!