It’s all about service…..

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I have been a bit busy recently , hence the lack of activity on this blog. I was also intending to try to ‘positive blog’ rather than complain – sadly my first blog for a while is a complaint….

I have blogged previously about the elusive issue on my Mercedes – Inchcape Nottingham have had it in to try and rectify the issue now more times than I care to remember – it’s not 12 months old yet but knows the dealership very well. To date they have failed to solve the problem despite input from Germany. I have unfortunately had to chase them a few times to get things moving – not something I feel I should have to do, especially as this is supposed to be a ‘quality car’.

Today however they have excelled themselves……

From SkitchMy car was booked in for a 3 day visit, the ‘German connection’ had deemed this necessary to deal with the problem (although I have no idea what they are proposing to do). This was all arranged a couple of weeks ago and a courtesy car was to be provided. I rang yesterday to check on things and was told that I would get a call later that day to sort things out for today…… no call was forthcoming.

I put the lack of a call down to the way the garage generally do things – slowly – and thought no more of it. Last night I cleared out my car, found my licence and made sure I was ready to drop the car off at 8.15. Then at 7.47 I got the text above (names removed to protect the ‘innocent’) – I wasn’t impressed!

If the engineer is off all week one assumes he is on holiday and that was known when I booked my car in? Also why couldn’t I be told this earlier in the week or as a minimum the day before when I rang? And a text? What ever happened to the telephone – or are they hiding?

Bottom line – really very unimpressed.

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