bad management

How not to manage one of the worlds busiest museums….

Posted on Updated on

Ok, so I admit I am not averse to complaining – in my opinion no one should be, it is the only way things improve. So when there is a total lack of information or perceived management of a situation it annoys me…..

The situation I refer to relates to the closure of the Louvre in Paris on Wednesday 10th April – now the French are very proud of the museum (quite rightly) as it is one of the largest and most visited in the World. This would therefore assume a good level of management. So when we arrived as a family and found barriers up, security staff guarding the doors and very small messages saying the museum was closed – but giving no reason why and no idea when it would reopen – we were naturally somewhat annoyed.

20130410-210051.jpg
But what really didn’t help was the total lack of real information, it took us at least 45 minutes to discover the reason the Louvre was closed – a strike by staff due to pickpockets – and also that there was no chance of it opening at all on that day. This last point was not clear from the note at the entrance (and the ‘help line’ mentioned on the message was never answered – on strike too?)

Who did I find out from? A security guard – no one else was around from the museum staff.

But what really annoyed me? The fact that the message on the website (which only appeared many hours after the strike started) was so incongruous. One might almost say it was deliberately vague – perhaps they didn’t want visitors to know that the staff strike and that pickpockets are a big problem? I would hardly call a strike in France ‘exceptional circumstances’!

Come on – this is Paris, France – the home of strikes and now it appears Europe’s capital of pickpockets!

So in trying to ‘keep it quiet’ it appears to me that the Louvre’s ‘management’ may well have scored a huge own goal – typically French?

Advertisements