My Mercedes has finally made it into Mercedes Nottingham for the next 2 to 3 day’s. I have been shown the list of checks to be made on the car whilst at the dealers and it is about 10 pages long! It is nice to know that this is being done, but the results then have to go to Germany and then I assume we wait…..
While I am on the subject of waiting (which you tend to do a lot of at certain car dealerships) I would love someone to explain to me why the ‘premium’ car brands believe that greeting you and then sitting you down to wait for ages before you get dealt with is ‘good service’? Previous experience at ‘lesser’ dealerships was far quicker and less stressful – Marshalls Volvo being a classic example, quick, friendly and efficient.
Yesterday it took 40 minutes for me to drop off my car and collect a courtesy car – the dealership wasn’t busy, so what was going on behind those closed doors while I was waiting?
Regular readers may be aware of my ongoing issue with my Mercedes – it has an intermittent fault with the trip computer, it’s not life threatening, but it is annoying and it should be right! The car has now been in the garage for 6 days since its delivery at the start of October – an amount of time that I am sure Mercedes themselves wouldn’t expect on a car this young (in fact if you assume an annual visit it shouldn’t happen until its sixth birthday).
After the cars last visit the matter was raised directly with Mercedes in Germany, I was told that this might even involve a visit from a German engineer! However the first act of the German connection was to send a bespoke software download for my car (and only my car). It would apparently sort out my issue once and for all…..
Sadly this was not the case, some issues were apparently had installing it and it failed as I was leaving the dealership. So we are now back in the hands of the German engineers. Perhaps I will get a visit from Germany after all!
I blogged just before Christmas about my ‘fun’ at the local Mercedes dealership, suffice to say there was a ‘bit of a cock up’, but things were arranged to sort the mistake out. There was also an assumption that the part that we had been waiting for (for over a month) would have solved my problem with the trip computer.
Sadly I have to report that it hasn’t – so when the car goes back in a few days time to have the correct colour display installed I will have to tell them that the problem still exists. To be honest I can’t wait as this is getting to be a good game!
Something also tells me that this problem isn’t going to be solved anytime soon – but at least my car will be getting plenty of ‘washes’ and ‘hoover outs’ while it goes in for them to ‘sort the problem’.
There is always a silver lining……
This has nothing to do with religious beliefs (you will be pleased to hear), but my personal belief that all car dealership service departments are generally as bad as each other. I have found over the last 25 years that when I get a new car I have to spend some time ‘educating’ the service department so that they come up to my expectations (which I don’t believe are excessive).
Over the years I have dealt with the local dealers for the following brands – Peugeot, Renault, Citroen, VW, Volvo, Alfa Romeo, Fiat and Mercedes. Only two have actually provided from the start what I consider to be good service – Volvo and Alfa Romeo.
I now have a Mercedes and although the service department are keen to ‘fawn’ over you and try to have an appointment system for clients (which doesn’t work) they have just confirmed to me that they are no better than any other dealer.
They have had a part on back order for the last month for my car – I blogged previously about it – (it’s the central display between the speedo and rev counter). The part arrived last week and I was contacted to get it fitted, it could be done within a few days and therefore prior to Christmas, so that sounded good. However, having now had it fitted it is actually the wrong part!
Yes it fits, and yes it provides the correct information. But my old clear and quality looking full colour display has been replaced with something akin to the sort of display seen in 1990’s cars (or on a Tamagotchi for those who remember them). Black and white and very poor quality – frankly rubbish!
According to the dealership representative getting the wrong part was “a genuine mistake” and is not considered a major issue “as it works”. The car is now booked in (again) for the correct part to be fitted when it appears in the New Year (they have checked the part number apparently).
Well, strangely I’m not impressed, amused or likely to recommend the brand or dealership to anyone on this performance – but it has confirmed my belief that all car service departments are the same – which in a bizarre way pleases me!