Meter change

Customer service – again!

Posted on Updated on

A favorite hobby-horse again I am afraid!

My gas provider (I am strangely unusual and still use British Gas for gas) informed me last year that my meter needed changing – fair enough, they pay for it, and it must wear out over time. An appointment was made, and as usual no exact time could be given, but they did offer me either morning or afternoon. So not all bad – I went for the morning (I can work at home while I wait).

A rare sight on my street......

All nice and straight forwards then! Well no – on the day I got a call about 3 hours into my 4 hour slot to say the engineer had discovered a problem at his previous job and would not therefore be able to attend my house – I gave him the benefit of the doubt and arranged another morning slot for a few weeks late.

Come the next date – you guessed – engineer can’t attend due to a problem at his last job! Appointment re-arranged – again. I am also beginning to wonder about this engineer!

Scroll forward to this week (April 2011, getting on for 4 months from the first appointment). I am sat at home waiting for an 8 – 12 appointment. I have not received a call to say it is not on so hopefully we are on?

Err…. no. Two hours into my wait (i am working so it’s not a lost morning luckily) I get the call – in truth I get a dropped call which I call back to see who it was, not sure when I would have got the call otherwise?

This time the engineer is off ill. That’s a change then, but hang on, their engineers must be related to superman, that can be the only reason why it took them over 2 hours to call me to say he was off ill – his work load must be enormous! Alternatively they could just be a completely useless organisation who couldn’t organise a …….. well you know where I am going.

So we are booked in again  – for a few weeks time, this time apparently I get a two-hour slot – whoopee!!! – at least I will only have to wait one hour for the phone call on that day?