Pizza express

How not to run a restaurant

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As most people I receive the weekly deluge of ‘deal’ emails from restaurants and the like. This seems to be the norm nowadays, particularly with the chains such as Pizza Express…

20121006-174657.jpgI have been to the West Bridgford Pizza Express on a number of occasions, normally booking via the iPhone app (sad I know, but so easy). However this weekend when I tried to book this way I had left it too late and had to phone – you remember the phone, it’s the thing we all used to use to book tables before the Internet took over!

I expected this to be a fairly simple matter, a quick call and a confirmation yes or no as to the availability of a table – or that is what one would expect – but no! The recorded message told me no one was available to take my call BUT – and this is the good bit – I couldn’t leave a message! I was asked to ring back later!

Well after around 6 attempts I gave up, rang other restaurants who all answered almost instantly and eventually got a table elsewhere.

I assume Pizza Express are busy and don’t need or want my custom – it would be nice to know which? Until I find out I won’t be bothering them again!

We actually ended up at a much nicer restaurant due to this – so perhaps I should be grateful for Pizza Express’s lack of interest!